Security and compliance
Law firms have to check any vendor that handles client information. Here is how Marson Labs handles calls, messages and data.
On every call and message
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Before any callback or text
Consent first. Every web form has a consent checkbox, and the app saves a record of it. No AI callback or text goes out without consent on file.
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Whenever a call or text goes out
Calling hours. Follow-ups go out only 9am to 7pm, Monday to Saturday, in the lead's time zone, with at most 3 call attempts a day.
A check before every send. The system blocks any message that breaks these rules before it goes out.
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On every call
Recording notice on every call. The AI never pretends to be a person. Callbacks say it is an AI, anyone who asks is told, and your attorneys choose whether answered calls say it too.
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When someone says stop
Opt-outs honored right away. STOP, or any plain request to stop, ends calls and texts from that firm.
Your firm's data
- Walled off
- Each firm's data is kept separate, and it's tested every night.
- Two-step login
- For anyone with admin access.
- Never sold
- We don't sell data or share mobile numbers or texting consent with third parties for marketing.
- Established US providers
- Each one is under a written agreement, and the full list is available to clients on request.
For your ethics review
- The AI never gives legal advice. It collects the facts your attorneys need.
- It takes names and the other party first, so your conflict check comes before case details.
- You approve the script, and you can review every call.
- You pay a flat monthly fee, never tied to cases or fees.
Uptime
Watched around the clock
Every firm's phone line, texting and AI voice are checked every 15 minutes, and the whole system is tested every night.
Live system statusQuestions about security?
Email [email protected], or start with a free speed audit.
Get a free speed audit